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Customer Support

Groove vs Kayako: Pricing Comparison 2026

Side-by-side pricing comparison of Groove and Kayako. See all plans, features, and costs at a glance.

Bottom line: Groove starts at $0.5/mo and Kayako starts at Custom pricing. Compare all 4 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Groove freeTry Kayako freeUpdated this monthPrice updated 12d ago
Best Value

Groove - Groove offers a free plan, offers 3 tiers vs 1.

Groove vs Kayako: Quick Pricing Facts

FeatureGrooveKayako
Starting Price$0.5/moCustom pricing
Number of Plans31
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Groove and Kayako are both priced at $0.5/mo, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 26 features compared, so the best choice comes down to which features match your needs.

Groove stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove
Groove
Try free
Kayako
Kayako
Try free
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
-
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
-

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Groove

Simple helpdesk software for small businesses

View all Groove plans

Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Frequently Asked Questions: Groove vs Kayako

How many pricing plans does Groove have vs Kayako?
Groove offers 3 pricing plans, while Kayako offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Groove or Kayako offer a free plan?
Groove offers a free plan, while Kayako does not. If budget is a concern, Groove lets you get started at no cost.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Groove or Kayako offer custom enterprise pricing?
Yes, both Groove and Kayako offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Groove and Kayako compare for Customer Support?
Both Groove and Kayako are Customer Support tools. Groove offers 3 plans starting at $0.5/mo, while Kayako offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Groove Official Pricing- Vendor pricing page
  2. Kayako Official Pricing- Vendor pricing page

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