Groove vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Groove and Kayako. See all plans, features, and costs at a glance.
Bottom line: Groove starts at Custom pricing and Kayako starts at $79/mo. Compare all 2 pricing tiers side by side.
Last updated: March 16, 2026
Groove vs Kayako: Quick Pricing Facts
| Feature | Groove | Kayako |
|---|---|---|
| Starting Price | Custom pricing | $79/mo |
| Number of Plans | 1 | 1 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Groove and Kayako are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 2 pricing plans with 6 features compared, so the best choice comes down to which features match your needs.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Groove Try it free |  Kayako Try it free |
|---|---|---|
| Tier 1 | 2,000 growing businesses have already made the switch. Custom pricing | Kayako One $79/monthCheapest Includes
|
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Kayako
Kayako offers better overall value.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Kayako
Try Kayako freeWhich Should You Choose?
Choose Groove if:
- •Your team needs custom enterprise pricing—Groove offers negotiated terms for large deployments
- •You prioritize Groove's user experience and interface over price (both tools are similarly priced)
- •Groove's per-seat pricing lets you match exact team size without tier gaps
Choose Kayako if:
- •You want more features built-in—Kayako offers 6 additional features across its plans
- •You prioritize Kayako's user experience and interface over price (both tools are similarly priced)
- •You prefer Kayako's per-seat model with its single-tier structure
Groove and Kayako offer competitively positioned plans [1], with Groove starting at Custom pricing and Kayako at $79/mo. This pricing similarity means value differentiation comes down to feature alignment rather than cost. Groove provides 1 pricing tier versus Kayako's 1 option, which affects your flexibility and cost-per-tier efficiency as your team scales and usage increases. Feature-wise, Groove offers 0 total features across its tiers, while Kayako provides 6. Map your required features to each tier to determine which tool delivers the capabilities you need at your target price point. With similar pricing, your final decision should prioritize feature requirements, integration ecosystem, and hands-on user experience testing. Request demos or activate trials with both vendors to validate long-term fit before committing to annual contracts.
Frequently Asked Questions: Groove vs Kayako
How many pricing plans does Groove have vs Kayako?
Does Groove or Kayako offer custom enterprise pricing?
How do Groove and Kayako compare for Customer Support?
Sources
- Groove Official Pricing— Vendor pricing page
- Kayako Official Pricing— Vendor pricing page
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