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Customer Support

Help Scout vs Kayako: Pricing Comparison 2026

Side-by-side pricing comparison of Help Scout and Kayako. See all plans, features, and costs at a glance.

Bottom line: Help Scout starts at $25/mo and Kayako starts at Custom pricing. Compare all 4 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Help Scout freeTry Kayako freePrice updated 12d agoPrice updated 12d ago
Best Value

Help Scout - Help Scout offers 3 tiers vs 1.

Help Scout vs Kayako: Quick Pricing Facts

FeatureHelp ScoutKayako
Starting Price$25/moCustom pricing
Number of Plans31
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Help Scout and Kayako are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 32 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Help Scout
Help Scout
Try free
Kayako
Kayako
Try free
Tier 1
Standard
$25/monthCheapest
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Start with Kayako One
Tier 2
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
-
Tier 3
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro
-

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Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Frequently Asked Questions: Help Scout vs Kayako

How many pricing plans does Help Scout have vs Kayako?
Help Scout offers 3 pricing plans, while Kayako offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
Does Help Scout or Kayako offer custom enterprise pricing?
Kayako offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
How do Help Scout and Kayako compare for Customer Support?
Both Help Scout and Kayako are Customer Support tools. Help Scout offers 3 plans starting at $25/mo, while Kayako offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Help Scout Official Pricing- Vendor pricing page
  2. Kayako Official Pricing- Vendor pricing page

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