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Customer Support

Helpshift vs Kayako: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and Kayako. See all plans, features, and costs at a glance.

Bottom line: Helpshift starts at $49/mo and Kayako starts at Custom pricing. Compare all 6 pricing tiers side by side.

Last updated: August 10, 2026

Data compiled by Arthur Jacquemin
Updated August 10, 2026
Try Helpshift freeTry Kayako freeUpdated this month
Best Value

Helpshift - Helpshift offers a free plan, offers 5 tiers vs 1.

Helpshift vs Kayako: Quick Pricing Facts

FeatureHelpshiftKayako
Starting Price$49/moCustom pricing
Number of Plans51
Free TierYesNo
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Helpshift and Kayako are both priced at $49/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 22 features compared, so the best choice comes down to which features match your needs.

Helpshift stands out with a free plan for getting started. Helpshift uses usage-based pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
Kayako
Kayako
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Start with Kayako One
Tier 2
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
-
Tier 3
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
-
Tier 4
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
-

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Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Frequently Asked Questions: Helpshift vs Kayako

How many pricing plans does Helpshift have vs Kayako?
Helpshift offers 5 pricing plans, while Kayako offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or Kayako offer a free plan?
Helpshift offers a free plan, while Kayako does not. If budget is a concern, Helpshift lets you get started at no cost.
Can I save money by paying annually for Helpshift or Kayako?
Both Helpshift and Kayako offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Helpshift or Kayako offer custom enterprise pricing?
Yes, both Helpshift and Kayako offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Helpshift and Kayako use?
Helpshift uses a usage-based pricing model, while Kayako uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Helpshift and Kayako compare for Customer Support?
Both Helpshift and Kayako are Customer Support tools. Helpshift offers 5 plans starting at $49/mo, while Kayako offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. Kayako Official Pricing- Vendor pricing page

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