Helpshift vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Helpshift and Kayako. See all plans, features, and costs at a glance.
Bottom line: Helpshift starts at $49/mo, making it $30/mo cheaper than Kayako ($79/mo). Helpshift offers a free plan.
Last updated: March 16, 2026
Helpshift vs Kayako: Quick Pricing Facts
| Feature | Helpshift | Kayako |
|---|---|---|
| Starting Price | $49/mo | $79/mo |
| Number of Plans | 5 | 1 |
| Free Tier | Yes | No |
| Pricing Model | usage-based | per-seat |
| Annual Discount | N/A | N/A |
Helpshift is the more affordable option, starting at $49/mo compared to Kayako's $79/mo. Both are Customer Support tools with 6 combined pricing plans and 20 features compared.
Helpshift stands out with a free plan for getting started. Helpshift uses usage-based pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Helpshift Try it free |  Kayako Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| |
| Tier 2 | Starter $49/monthCheapest $588 / year Includes
| — |
| Tier 3 | ProPopular $99/monthCheapest $1188 / year Includes
| — |
| Tier 4 | Business $199/monthCheapest $2388 / year Includes
| — |
| Tier 5 | Enterprise Custom pricing Includes
| — |
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Helpshift
Helpshift offers a free plan, starts at $30/mo lower ($49/mo vs $79/mo), offers 5 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Helpshift if:
- •You want lower per-user costs—Helpshift starts at $49/mo, saving $30/mo compared to Kayako at $79/mo
- •You need a free plan with Basic support features, Limited user access—Helpshift offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Helpshift offers 8 additional features across its plans
Choose Kayako if:
- •You prefer Kayako's per-seat model with its single-tier structure
- •Kayako's focused feature set keeps your team in control without tool bloat
- •Your Customer Support team's workflow matches Kayako's feature organization more naturally
Helpshift is the more affordable choice [1], starting at $49/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Helpshift saving approximately $1500/month. Helpshift offers 5 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Helpshift provides 14 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. If controlling SaaS spend is a priority, Helpshift offers the better cost-to-value ratio. Consider Kayako only if its unique capabilities directly address a gap Helpshift cannot fill.
Frequently Asked Questions: Helpshift vs Kayako
Which is cheaper, Helpshift or Kayako?
How many pricing plans does Helpshift have vs Kayako?
Does Helpshift or Kayako offer a free plan?
Can I save money by paying annually for Helpshift or Kayako?
What is the most popular Helpshift plan?
Does Helpshift or Kayako offer custom enterprise pricing?
What pricing models do Helpshift and Kayako use?
Sources
- Helpshift Official Pricing— Vendor pricing page
- Kayako Official Pricing— Vendor pricing page
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