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Customer Support

Hiver vs Olark: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Olark. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $4/mo cheaper than Olark ($29/mo). Neither offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Hiver freeTry Olark freePrice updated 7d ago
Best Value

Hiver - Hiver starts at $4/mo lower ($25/mo vs $29/mo), offers 4 tiers vs 2.

Hiver vs Olark: Quick Pricing Facts

FeatureHiverOlark
Starting Price$25/mo$29/mo
Number of Plans42
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Olark's $29/mo. Both are Customer Support tools with 6 combined pricing plans and 47 features compared.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Olark
Tier 1
Growth
$25/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Olark Standard
$29/month
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Start with Olark Standard
Tier 2
ProPopular
$55/monthCheapest
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue
Start with Olark Pro
Tier 3
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
-
Tier 4
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS
-

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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Olark

Live chat software for sales and customer support

View all Olark plans

Frequently Asked Questions: Hiver vs Olark

Which is cheaper, Hiver or Olark?
As of August 2026, Hiver starts at a lower price point. Hiver starts at $25/mo while Olark starts at $29/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Hiver have vs Olark?
Hiver offers 4 pricing plans, while Olark offers 2 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Hiver or Olark offer custom enterprise pricing?
Yes, both Hiver and Olark offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Hiver and Olark compare for Customer Support?
Both Hiver and Olark are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Olark offers 2 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Olark Official Pricing- Vendor pricing page

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