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Customer Support

Hiver vs Olark: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Olark. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $4/mo cheaper than Olark ($29/mo). Hiver offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Hiver freeTry Olark freeUpdated this monthPrice updated 11d ago
Best Value

Hiver - Hiver offers a free plan, starts at $4/mo lower ($25/mo vs $29/mo), offers 4 tiers vs 2.

Hiver vs Olark: Quick Pricing Facts

FeatureHiverOlark
Starting Price$25/mo$29/mo
Number of Plans42
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Olark's $29/mo. Both are Customer Support tools with 6 combined pricing plans and 59 features compared.

Hiver stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Olark
Tier 1
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Olark Standard
$29/month
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Start with Olark Standard
Tier 2
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue
Start with Olark Pro
Tier 3
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
-
Tier 4
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
-

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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Olark

Live chat software for sales and customer support

View all Olark plans

Frequently Asked Questions: Hiver vs Olark

Which is cheaper, Hiver or Olark?
As of July 2026, Hiver starts at a lower price point. Hiver starts at $25/mo while Olark starts at $29/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Hiver have vs Olark?
Hiver offers 4 pricing plans, while Olark offers 2 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Olark offer a free plan?
Hiver offers a free plan, while Olark does not. If budget is a concern, Hiver lets you get started at no cost.
Does Hiver or Olark offer custom enterprise pricing?
Olark offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
How do Hiver and Olark compare for Customer Support?
Both Hiver and Olark are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Olark offers 2 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Olark Official Pricing- Vendor pricing page

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