Skip to main content
CompareTiers
Auto-generated comparison. Editorial verdict in progress.
Customer Support

Hiver vs Tidio: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Tidio. See all plans, features, and costs at a glance.

Bottom line: Tidio starts at $24.17/mo, making it $1/mo cheaper than Hiver ($25/mo). Hiver offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Hiver freeTry Tidio freeUpdated this monthUpdated this month
Best Value

Tidio - Tidio offers a free plan, starts at $0.8299999999999983/mo lower ($24.17/mo vs $25/mo), offers 5 tiers vs 4.

Hiver vs Tidio: Quick Pricing Facts

FeatureHiverTidio
Starting Price$25/mo$24.17/mo
Number of Plans45
Free TierYesYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Tidio is the more affordable option, starting at $24.17/mo compared to Hiver's $25/mo. Both are Customer Support tools with 9 combined pricing plans and 62 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Hiver uses per-seat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Tidio
Tier 1
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Tier 2
GROWTH
$25/month
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
Tier 3
PRO
$55/month
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
Tier 4
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
Plus
$749/month
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
Tier 5
-
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Try Hiver freeFree plan availableTry Tidio freeFree plan available
Find the best deal for your team
Answer 2 quick questions and we'll help you choose the right plan

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

Frequently Asked Questions: Hiver vs Tidio

Which is cheaper, Hiver or Tidio?
As of July 2026, Tidio starts at a lower price point. Hiver starts at $25/mo while Tidio starts at $24.17/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Hiver have vs Tidio?
Hiver offers 4 pricing plans, while Tidio offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Tidio offer a free plan?
Yes, both Hiver and Tidio offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Hiver or Tidio?
Both Hiver and Tidio offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
Does Hiver or Tidio offer custom enterprise pricing?
Tidio offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
What pricing models do Hiver and Tidio use?
Hiver uses a per-seat pricing model, while Tidio uses freemium pricing. The right model depends on your team size and usage patterns.
How do Hiver and Tidio compare for Customer Support?
Both Hiver and Tidio are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Tidio offers 5 plans starting at $24.17/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Tidio Official Pricing- Vendor pricing page

Related Articles

Best Customer Support for Agencies (2026)

Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.

Best Customer Support for Enterprise (2026)

Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.

Best Customer Support for Small Teams (2026)

Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.

Track Price Changes

Get notified when pricing changes for these tools.

See all Hiver alternativesSee all Tidio alternativesCustomer SupportCompare more tools