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Customer Support

Kayako vs Papercups: Pricing Comparison 2026

Side-by-side pricing comparison of Kayako and Papercups. See all plans, features, and costs at a glance.

Bottom line: Kayako starts at Custom pricing and Papercups starts at Custom pricing. Compare all 2 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Kayako freeTry Papercups freePrice updated 11d ago
Best Value

Papercups - Papercups offers a free plan.

Kayako vs Papercups: Quick Pricing Facts

FeatureKayakoPapercups
Starting PriceCustom pricingCustom pricing
Number of Plans11
Free TierNoYes
Pricing Modelper-seatopen-source
Annual DiscountN/AN/A

Kayako and Papercups are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 2 pricing plans with 10 features compared, so the best choice comes down to which features match your needs.

Papercups stands out with a free plan for getting started. Kayako uses per-seat pricing while Papercups uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kayako
Kayako
Try free
Papercups
Papercups
Try free
Tier 1
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Start with Kayako One
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Start with Free

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Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Papercups

Open-source live chat widget for websites

View all Papercups plans

Frequently Asked Questions: Kayako vs Papercups

How many pricing plans does Kayako have vs Papercups?
Kayako offers 1 pricing plan, while Papercups offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Kayako or Papercups offer a free plan?
Papercups offers a free plan, while Kayako does not. If budget is a concern, Papercups lets you get started at no cost.
Does Kayako or Papercups offer custom enterprise pricing?
Kayako offers a custom-priced enterprise tier for larger teams. Papercups lists all its pricing publicly.
What pricing models do Kayako and Papercups use?
Kayako uses a per-seat pricing model, while Papercups uses open-source pricing. The right model depends on your team size and usage patterns.
How do Kayako and Papercups compare for Customer Support?
Both Kayako and Papercups are Customer Support tools. Kayako offers 1 plan starting at Custom pricing, while Papercups offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Kayako Official Pricing- Vendor pricing page
  2. Papercups Official Pricing- Vendor pricing page

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