Kayako vs Pylon: Pricing Comparison 2026
Side-by-side pricing comparison of Kayako and Pylon. See all plans, features, and costs at a glance.
Bottom line: Pylon starts at $50/mo, making it $29/mo cheaper than Kayako ($79/mo). Pylon offers a free plan.
Last updated: March 16, 2026
Kayako vs Pylon: Quick Pricing Facts
| Feature | Kayako | Pylon |
|---|---|---|
| Starting Price | $79/mo | $50/mo |
| Number of Plans | 1 | 7 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Pylon is the more affordable option, starting at $50/mo compared to Kayako's $79/mo. Both are Customer Support tools with 8 combined pricing plans and 6 features compared.
Pylon stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Kayako Try it free |  Pylon Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| Starter $59/monthCheapest |
| Tier 2 | — | ProfessionalPopular $89/monthCheapest |
| Tier 3 | — | Enterprise $139/monthCheapest |
| Tier 4 | — | Base $0/monthCheapest |
| Tier 5 | — | PremiumPopular Custom pricing |
| Tier 6 | — | AI Agents $100/monthCheapest |
| Tier 7 | — | AI Assistants $50/monthCheapest |
Swipe to compare plans →
Pylon
Pylon offers a free plan, starts at $29/mo lower ($50/mo vs $79/mo), offers 7 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Pylon
Try Pylon freeWhich Should You Choose?
Choose Kayako if:
- •You want more features built-in—Kayako offers 6 additional features across its plans
- •You want Kayako's approach to incremental feature unlocking across its 1 pricing tier
- •You value Kayako's specific feature progression from free to advanced tier levels
Choose Pylon if:
- •You want lower per-user costs—Pylon starts at $50/mo, saving $29/mo compared to Kayako at $79/mo
- •You need a free plan with core features—Pylon offers no-cost access with no credit card required
- •You need 7 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Pylon offers negotiated terms for large deployments
Pylon is the more affordable choice [1], starting at $50/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Pylon saving approximately $1450/month. Pylon offers 7 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Pylon provides 0 total features versus 6 for Kayako, offering a more focused toolset depending on your specific needs. The pricing math favors Pylon for most team sizes. Kayako becomes worth the premium only when its differentiating features are central to your workflow.
Frequently Asked Questions: Kayako vs Pylon
Which is cheaper, Kayako or Pylon?
How many pricing plans does Kayako have vs Pylon?
Does Kayako or Pylon offer a free plan?
What is the most popular Pylon plan?
Does Kayako or Pylon offer custom enterprise pricing?
How do Kayako and Pylon compare for Customer Support?
Sources
- Kayako Official Pricing— Vendor pricing page
- Pylon Official Pricing— Vendor pricing page
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