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Customer Support

Kayako vs Tawk.to: Pricing Comparison 2026

Side-by-side pricing comparison of Kayako and Tawk.to. See all plans, features, and costs at a glance.

Bottom line: Kayako starts at Custom pricing and Tawk.to starts at Custom pricing. Compare all 2 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Kayako freeTry Tawk.to freePrice updated 11d agoUpdated this month
Best Value

Tawk.to - Tawk.to offers a free plan.

Kayako vs Tawk.to: Quick Pricing Facts

FeatureKayakoTawk.to
Starting PriceCustom pricingCustom pricing
Number of Plans11
Free TierNoYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Kayako and Tawk.to are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 2 pricing plans with 13 features compared, so the best choice comes down to which features match your needs.

Tawk.to stands out with a free plan for getting started. Kayako uses per-seat pricing while Tawk.to uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kayako
Kayako
Try free
Tawk.to
Tawk.to
Try free
Tier 1
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Start with Kayako One
Forever Free
$0/monthCheapest
Includes
  • Live Chat Software
  • Email Ticketing System
  • Hosted Knowledge Base
  • CRM
  • Chat Pages
Start with Forever Free

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Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Tawk.to

Free live chat and customer communication platform

View all Tawk.to plans

Frequently Asked Questions: Kayako vs Tawk.to

How many pricing plans does Kayako have vs Tawk.to?
Kayako offers 1 pricing plan, while Tawk.to offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Kayako or Tawk.to offer a free plan?
Tawk.to offers a free plan, while Kayako does not. If budget is a concern, Tawk.to lets you get started at no cost.
Does Kayako or Tawk.to offer custom enterprise pricing?
Kayako offers a custom-priced enterprise tier for larger teams. Tawk.to lists all its pricing publicly.
What pricing models do Kayako and Tawk.to use?
Kayako uses a per-seat pricing model, while Tawk.to uses freemium pricing. The right model depends on your team size and usage patterns.
How do Kayako and Tawk.to compare for Customer Support?
Both Kayako and Tawk.to are Customer Support tools. Kayako offers 1 plan starting at Custom pricing, while Tawk.to offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Kayako Official Pricing- Vendor pricing page
  2. Tawk.to Official Pricing- Vendor pricing page

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