Kayako vs UserVoice: Pricing Comparison 2026
Side-by-side pricing comparison of Kayako and UserVoice. See all plans, features, and costs at a glance.
Bottom line: Kayako starts at $79/mo, making it $1254/mo cheaper than UserVoice ($1333.33/mo). Neither offers a free plan.
Last updated: March 16, 2026
Kayako vs UserVoice: Quick Pricing Facts
| Feature | Kayako | UserVoice |
|---|---|---|
| Starting Price | $79/mo | $1333.33/mo |
| Number of Plans | 1 | 1 |
| Free Tier | No | No |
| Pricing Model | per-seat | flat |
| Annual Discount | N/A | N/A |
Kayako is the more affordable option, starting at $79/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 2 combined pricing plans and 15 features compared.
Kayako uses per-seat pricing while UserVoice uses flat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Kayako Try it free |  UserVoice Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/monthCheapest Includes
| Enterprise $1333/month $1333 / year Includes
|
Swipe to compare plans →
Which Should You Choose?
Choose Kayako if:
- •You want lower per-user costs—Kayako starts at $79/mo, saving $1254.33/mo compared to UserVoice at $1333.33/mo
- •You need predictable billing — Kayako's per-seat model avoids surprise overages
- •Kayako keeps its feature set lean, which means faster onboarding and less complexity
Choose UserVoice if:
- •You want more features built-in—UserVoice offers 3 additional features across its plans
- •You need predictable billing — UserVoice's flat model avoids surprise overages
- •UserVoice bundles more capabilities per tier, reducing the need for third-party add-ons
Kayako is the more affordable choice [1], starting at $79/mo compared to UserVoice's $1333.33/mo. For a 50-person team on paid plans, this translates to Kayako saving approximately $62717/month. Kayako offers 1 pricing tier compared to UserVoice's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Kayako provides 6 total features versus 9 for UserVoice, offering a more focused toolset depending on your specific needs. For budget-conscious teams seeking predictable costs, Kayako delivers superior value. UserVoice may justify its premium for specialized needs, but most organizations will find Kayako the smarter financial choice.
Frequently Asked Questions: Kayako vs UserVoice
Which is cheaper, Kayako or UserVoice?
How many pricing plans does Kayako have vs UserVoice?
Can I save money by paying annually for Kayako or UserVoice?
What pricing models do Kayako and UserVoice use?
How do Kayako and UserVoice compare for Customer Support?
Sources
- Kayako Official Pricing— Vendor pricing page
- UserVoice Official Pricing— Vendor pricing page
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