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Customer Support

Kayako vs UserVoice: Pricing Comparison 2026

Side-by-side pricing comparison of Kayako and UserVoice. See all plans, features, and costs at a glance.

Bottom line: Kayako starts at Custom pricing and UserVoice starts at $1333.33/mo. Compare all 2 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Kayako freeTry UserVoice freePrice updated 11d agoPrice updated 14d ago
Best Value

UserVoice - UserVoice offers better overall value.

Kayako vs UserVoice: Quick Pricing Facts

FeatureKayakoUserVoice
Starting PriceCustom pricing$1333.33/mo
Number of Plans11
Free TierNoNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Kayako and UserVoice are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 2 pricing plans with 17 features compared, so the best choice comes down to which features match your needs.

Kayako uses per-seat pricing while UserVoice uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kayako
Kayako
Try free
UserVoice
UserVoice
Try free
Tier 1
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Start with Kayako One
Enterprise
$1333/monthCheapest
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Start with Enterprise

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Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

Frequently Asked Questions: Kayako vs UserVoice

How many pricing plans does Kayako have vs UserVoice?
Kayako offers 1 pricing plan, while UserVoice offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Can I save money by paying annually for Kayako or UserVoice?
Both Kayako and UserVoice offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
Does Kayako or UserVoice offer custom enterprise pricing?
Kayako offers a custom-priced enterprise tier for larger teams. UserVoice lists all its pricing publicly.
What pricing models do Kayako and UserVoice use?
Kayako uses a per-seat pricing model, while UserVoice uses flat pricing. The right model depends on your team size and usage patterns.
How do Kayako and UserVoice compare for Customer Support?
Both Kayako and UserVoice are Customer Support tools. Kayako offers 1 plan starting at Custom pricing, while UserVoice offers 1 plan starting at $1333.33/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Kayako Official Pricing- Vendor pricing page
  2. UserVoice Official Pricing- Vendor pricing page

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