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Customer Support

LiveChat vs Tidio: Pricing Comparison 2026

Side-by-side pricing comparison of LiveChat and Tidio. See all plans, features, and costs at a glance.

Bottom line: LiveChat starts at $19/mo, making it $5/mo cheaper than Tidio ($24.17/mo). Tidio offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try LiveChat freeTry Tidio freePrice updated 11d agoUpdated this month
Best Value

Tidio - Tidio offers a free plan, offers 5 tiers vs 4.

LiveChat vs Tidio: Quick Pricing Facts

FeatureLiveChatTidio
Starting Price$19/mo$24.17/mo
Number of Plans45
Free TierNoYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

LiveChat is the more affordable option, starting at $19/mo compared to Tidio's $24.17/mo. Both are Customer Support tools with 9 combined pricing plans and 52 features compared.

Tidio stands out with a free plan for getting started. LiveChat uses per-seat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
LiveChat
LiveChat
Try free
Tidio
Tier 1
Starter
$19/month
Includes
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user
Start with Starter
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Tier 2
Team
$49/month
Includes
  • Text Intelligence
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
Start with Team
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
Tier 3
Business
$79/month
Includes
  • Text Intelligence
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business
Start with Business
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
Tier 4
Enterprise
Custom pricing
Includes
  • Text Intelligence
  • Customize tracking limit
  • Dedicated account manager
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services
  • Service level agreements (SLAs)
Start with Enterprise
Plus
$749/monthCheapest
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
Tier 5
-
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium

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LiveChat

Live chat and help desk software for customer service

View all LiveChat plans

Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

Frequently Asked Questions: LiveChat vs Tidio

Which is cheaper, LiveChat or Tidio?
As of July 2026, LiveChat starts at a lower price point. LiveChat starts at $19/mo while Tidio starts at $24.17/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does LiveChat have vs Tidio?
LiveChat offers 4 pricing plans, while Tidio offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does LiveChat or Tidio offer a free plan?
Tidio offers a free plan, while LiveChat does not. If budget is a concern, Tidio lets you get started at no cost.
Can I save money by paying annually for LiveChat or Tidio?
Both LiveChat and Tidio offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
Does LiveChat or Tidio offer custom enterprise pricing?
Yes, both LiveChat and Tidio offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do LiveChat and Tidio use?
LiveChat uses a per-seat pricing model, while Tidio uses freemium pricing. The right model depends on your team size and usage patterns.
How do LiveChat and Tidio compare for Customer Support?
Both LiveChat and Tidio are Customer Support tools. LiveChat offers 4 plans starting at $19/mo, while Tidio offers 5 plans starting at $24.17/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. LiveChat Official Pricing- Vendor pricing page
  2. Tidio Official Pricing- Vendor pricing page

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