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Salesforce vs Zendesk: Pricing Comparison 2026

Side-by-side pricing comparison of Salesforce and Zendesk. See all plans, features, and costs at a glance.

Bottom line: Salesforce starts at $25/mo and Zendesk starts at Custom pricing. Compare all 8 pricing tiers side by side.

Last updated: March 27, 2026

Data compiled by Arthur Jacquemin
Updated March 27, 2026
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Best Value

Salesforce — Salesforce offers better overall value.

Salesforce vs Zendesk: Quick Pricing Facts

FeatureSalesforceZendesk
Starting Price$25/moCustom pricing
Number of Plans44
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Salesforce and Zendesk are both priced at $25/mo, making them equally accessible CRM tools. Together they offer 8 pricing plans with 29 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your CRM needs.

Pricing Plans
Salesforce
Salesforce
Try it freeAffiliate
Zendesk
Tier 1
Starter Suite
$25/monthCheapest
Includes
  • Lead and opportunity management
  • Account and contact management
  • Email integration
  • Customizable reports and dashboards
  • Mobile app
  • Case management
Start with Starter Suite
ADVANCED AI AGENTS
Custom pricing
Start with ADVANCED AI AGENTS
Tier 2
Pro SuitePopular
$100/monthCheapest
Includes
  • All Starter Suite features
  • Pipeline management and forecasting
  • Quote management
  • Lightning App Builder
  • Advanced customization
  • Sales engagement tools
  • Workflow automation
Start with Pro Suite
COPILOT
Custom pricing
Start with COPILOT
Tier 3
Enterprise
$175/monthCheapest
Includes
  • All Pro Suite features
  • Advanced pipeline management
  • Territory management
  • Opportunity scoring
  • Advanced reporting
  • API access
  • Workflow and approval automation
  • Custom app development
Start with Enterprise
ZENDESK QUALITY ASSURANCE
Custom pricing
Start with ZENDESK QUALITY ASSURANCE
Tier 4
Unlimited
$330/monthCheapest
Includes
  • All Enterprise features
  • Premier Success plan
  • Full Sandbox
  • Einstein AI analytics
  • Einstein conversation insights
  • Unlimited customization
  • Priority support
  • 24/7 toll-free support
Start with Unlimited
ZENDESK WORKFORCE MANAGEMENT
Custom pricing
Start with ZENDESK WORKFORCE MANAGEMENT

← Swipe to compare plans →

Salesforce

Enterprise CRM platform for sales, service, and marketing

View all Salesforce plans

Zendesk

Customer service and engagement platform with ticketing

View all Zendesk plans

What Reviewers Say

Our Pick

Salesforce

Salesforce offers better overall value.

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: Salesforce

Try Salesforce free

Which Should You Choose?

Choose Salesforce if:

  • •You want more features built-in—Salesforce offers 29 additional features across its plans
  • •You prioritize Salesforce's user experience and interface over price (both tools are similarly priced)
  • •You need predictable billing — Salesforce's per-seat model avoids surprise overages

Choose Zendesk if:

  • •Your team needs custom enterprise pricing—Zendesk offers negotiated terms for large deployments
  • •You prioritize Zendesk's user experience and interface over price (both tools are similarly priced)
  • •You prefer Zendesk's per-seat model with its 4-tier structure

Salesforce and Zendesk offer competitively positioned plans [1], with Salesforce starting at $25/mo and Zendesk at Custom pricing. This pricing similarity means value differentiation comes down to feature alignment rather than cost. Salesforce provides 4 pricing tiers versus Zendesk's 4 options, which affects your flexibility and cost-per-tier efficiency as your team scales and usage increases. Feature-wise, Salesforce offers 29 total features across its tiers, while Zendesk provides 0. Map your required features to each tier to determine which tool delivers the capabilities you need at your target price point. With similar pricing, your final decision should prioritize feature requirements, integration ecosystem, and hands-on user experience testing. Request demos or activate trials with both vendors to validate long-term fit before committing to annual contracts.

Best choice: Salesforce

Try Salesforce free
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Frequently Asked Questions: Salesforce vs Zendesk

How many pricing plans does Salesforce have vs Zendesk?
Salesforce offers 4 pricing plans, while Zendesk offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Salesforce plan?
The Pro Suite plan is Salesforce's most popular tier, priced at $100/mo. Key features include All Starter Suite features, Pipeline management and forecasting, Quote management.
Does Salesforce or Zendesk offer custom enterprise pricing?
Zendesk offers a custom-priced enterprise tier for larger teams. Salesforce lists all its pricing publicly.
How do Salesforce and Zendesk compare for CRM?
Both Salesforce and Zendesk are CRM tools. Salesforce offers 4 plans starting at $25/mo, while Zendesk offers 4 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your CRM needs.

Sources

  1. Salesforce Official Pricing— Vendor pricing page
  2. Zendesk Official Pricing— Vendor pricing page

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