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CRM

ActiveCampaign vs Zendesk: Pricing Comparison 2026

Side-by-side pricing comparison of ActiveCampaign and Zendesk. See all plans, features, and costs at a glance.

Bottom line: ActiveCampaign starts at $15/mo, making it $4/mo cheaper than Zendesk ($19/mo). Neither offers a free plan.

Last updated: August 17, 2026

Data compiled by Arthur Jacquemin
Updated August 17, 2026
Try ActiveCampaign freeAffiliateTry Zendesk freePrice updated 4d agoPrice updated 3d ago
Best Value

ActiveCampaign - ActiveCampaign starts at $4/mo lower ($15/mo vs $19/mo).

ActiveCampaign vs Zendesk: Quick Pricing Facts

FeatureActiveCampaignZendesk
Starting Price$15/mo$19/mo
Number of Plans1010
Free TierNoNo
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

ActiveCampaign is the more affordable option, starting at $15/mo compared to Zendesk's $19/mo. Both are CRM tools with 20 combined pricing plans and 208 features compared. At comparable tiers, the monthly price difference is $36.

ActiveCampaign uses usage-based pricing while Zendesk uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your CRM needs.

Pricing Plans
ActiveCampaign
ActiveCampaign
Try freeAffiliate
Zendesk
Zendesk
Try free
Tier 1
Enterprise
$145/monthCheapest
Includes
  • Active Intelligence
  • Marketing automation
  • Email Marketing
  • Premium segmentation
  • Unlimited automation actions
  • Premium CRM & ecommerce integrations
  • Landing pages
  • Predictive & conditional content
  • Attribution & conversion tracking
  • Custom objects
  • Single Sign-On (SSO)
  • Dedicated account team
  • 5 users
  • Active Intelligence
  • Marketing automation
  • Email Marketing
  • Premium segmentation
  • Unlimited automation actions
  • Premium CRM & ecommerce integrations
  • Landing pages
  • Predictive & conditional content
  • Attribution & conversion tracking
  • Custom objects
  • Single Sign-On (SSO)
  • Dedicated account team
  • 5 users
Start with Enterprise
MonthlyAnnual20% off annual
Custom pricing
Start with MonthlyAnnual20% off annual
Tier 2
ProPopular
$79/month
Includes
  • Active Intelligence
  • Marketing automation
  • Email Marketing
  • Advanced segmentation
  • Unlimited automation actions
  • Standard CRM & premium ecommerce integrations
  • Landing pages
  • Predictive & conditional content
  • Attribution & conversion tracking
  • 3 users
  • Active Intelligence
  • Marketing automation
  • Email Marketing
  • Advanced segmentation
  • Unlimited automation actions
  • Standard CRM & premium ecommerce integrations
  • Landing pages
  • Predictive & conditional content
  • Attribution & conversion tracking
  • 3 users
Start with Pro
Support Team
$19/monthCheapest
Includes
  • Email and ticketing system
  • Ticket routing
  • Prebuilt analytics dashboards
  • Pre-written responses
  • Customer context
  • Automations and triggers
Start with Support Team
Tier 3
Plus
$49/monthCheapest
Includes
  • Active Intelligence (limits apply)
  • Marketing automation
  • Email Marketing
  • Standard segmentation
  • Unlimited automation actions
  • Standard CRM & ecommerce integrations
  • Landing pages
  • 1 user
  • Active Intelligence (limits apply)
  • Marketing automation
  • Email Marketing
  • Standard segmentation
  • Unlimited automation actions
  • Standard CRM & ecommerce integrations
  • Landing pages
  • 1 user
Start with Plus
Suite Team
$55/month
Includes
  • AI AI Agents
  • AI Knowledge Base
  • AI Action Builder
  • Omnichannel routing
  • Messaging and live chat
  • Telephony
Start with Suite Team
Tier 4
Starter
$15/monthCheapest
Includes
  • Active Intelligence (limits apply)
  • Marketing automation
  • Email Marketing
  • Limited segmentation
  • 5 actions per automation
  • Standard CRM & ecommerce integrations
  • 1 user
  • Active Intelligence (limits apply)
  • Marketing automation
  • Email Marketing
  • Limited segmentation
  • 5 actions per automation
  • Standard CRM & ecommerce integrations
  • 1 user
Start with Starter
Suite ProfessionalPopular
$115/month
Includes
  • AI Admin Copilot
  • AI App Builder
  • AI Writing Tools
  • AI Quick Reports
  • Skills-based routing
  • IVR phone tree
Start with Suite Professional
Tier 5
Premium
$218/monthCheapest
Includes
  • Shared team inbox
  • Broadcast and automated messaging
  • Advanced flows
  • Team assignments
  • Dedicated account team
  • Up to 5 lines
  • 8 users
  • Shared team inbox
  • Broadcast and automated messaging
  • Advanced flows
  • Team assignments
  • Dedicated account team
  • Up to 5 lines
  • 8 users
Start with Premium
Suite Enterprise + Copilot
Custom pricing
Includes
  • AI Intelligent Triage
  • AI Auto Assist
  • AI Generative AI for Voice
  • Approval workflows
  • Sandbox environment
  • Custom agent roles
Start with Suite Enterprise + Copilot
Tier 6
AdvancedPopular
$99/month
Includes
  • Shared team inbox
  • Broadcast and automated messaging
  • Advanced flows
  • Team assignments
  • Up to 5 lines
  • 5 users
  • Shared team inbox
  • Broadcast and automated messaging
  • Advanced flows
  • Team assignments
  • Up to 5 lines
  • 5 users
Start with Advanced
Copilot
$50/monthCheapest
Start with Copilot
Tier 7
Core
$99/month
Includes
  • Shared team inbox
  • Broadcast and automated messaging
  • Up to 2 lines
  • 3 users
  • Shared team inbox
  • Broadcast and automated messaging
  • Up to 2 lines
  • 3 users
Start with Core
Workforce Engagement Bundle
$50/monthCheapest
Start with Workforce Engagement Bundle
Tier 8
Enterprise
$284/month
Includes
  • Active Intelligence
  • Premium segmentation
  • Landing pages
  • Shared team inbox
  • Broadcast and automated messaging
  • Premium CRM & ecommerce integrations
  • Predictive & conditional content
  • Advanced contact management
  • Advanced flows
  • Team assignments
  • Custom objects
  • Single Sign-On (SSO)
  • Dedicated account team
  • 5 users
  • Up to 5 lines
  • Active Intelligence
  • Premium segmentation
  • Landing pages
  • Shared team inbox
  • Broadcast and automated messaging
  • Premium CRM & ecommerce integrations
  • Predictive & conditional content
  • Advanced contact management
  • Advanced flows
  • Team assignments
  • Custom objects
  • Single Sign-On (SSO)
  • Dedicated account team
  • 5 users
  • Up to 5 lines
Start with Enterprise
Contact Center
$83/monthCheapest
Start with Contact Center
Tier 9
ProPopular
$142/monthCheapest
Includes
  • Active Intelligence
  • Advanced segmentation
  • Unlimited automation actions
  • Landing pages
  • Shared team inbox
  • Broadcast and automated messaging
  • Standard CRM & premium ecommerce integrations
  • Predictive & conditional content
  • Advanced contact management
  • Advanced flows
  • Team assignments
  • 3 users
  • Up to 5 lines
  • Active Intelligence
  • Advanced segmentation
  • Unlimited automation actions
  • Landing pages
  • Shared team inbox
  • Broadcast and automated messaging
  • Standard CRM & premium ecommerce integrations
  • Predictive & conditional content
  • Advanced contact management
  • Advanced flows
  • Team assignments
  • 3 users
  • Up to 5 lines
Start with Pro
How can we help? Contact us.
Custom pricing
Start with How can we help? Contact us.
Tier 10
Plus
$112/monthCheapest
Includes
  • Active Intelligence (limits apply)
  • Standard segmentation
  • Unlimited automation actions
  • Landing pages
  • Shared team inbox
  • Broadcast and automated messaging
  • Standard CRM & ecommerce integrations
  • 1 user
  • Up to 5 lines
  • Active Intelligence (limits apply)
  • Standard segmentation
  • Unlimited automation actions
  • Landing pages
  • Shared team inbox
  • Broadcast and automated messaging
  • Standard CRM & ecommerce integrations
  • 1 user
  • Up to 5 lines
Start with Plus
Terms of Use
Custom pricing
Start with Terms of Use

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ActiveCampaign

Marketing automation and CRM platform for customer experience

View all ActiveCampaign plans

Zendesk

Customer service and engagement platform with ticketing

View all Zendesk plans

What Reviewers Say

Frequently Asked Questions: ActiveCampaign vs Zendesk

Which is cheaper, ActiveCampaign or Zendesk?
As of August 2026, ActiveCampaign starts at a lower price point. ActiveCampaign starts at $15/mo while Zendesk starts at $19/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does ActiveCampaign have vs Zendesk?
ActiveCampaign offers 10 pricing plans, while Zendesk offers 10 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular ActiveCampaign plan?
The Pro plan is ActiveCampaign's most popular tier, priced at $79/mo. Key features include Active Intelligence, Marketing automation, Email Marketing.
What is the most popular Zendesk plan?
The Suite Professional plan is Zendesk's most popular tier, priced at $115/mo. Key features include AI Admin Copilot, AI App Builder, AI Writing Tools.
Does ActiveCampaign or Zendesk offer custom enterprise pricing?
Zendesk offers a custom-priced enterprise tier for larger teams. ActiveCampaign lists all its pricing publicly.
What pricing models do ActiveCampaign and Zendesk use?
ActiveCampaign uses a usage-based pricing model, while Zendesk uses per-seat pricing. The right model depends on your team size and usage patterns.
How do ActiveCampaign and Zendesk compare for CRM?
Both ActiveCampaign and Zendesk are CRM tools. ActiveCampaign offers 10 plans starting at $15/mo, while Zendesk offers 10 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your CRM needs.
AI Recommendations

Sources

  1. ActiveCampaign Official Pricing- Vendor pricing page
  2. Zendesk Official Pricing- Vendor pricing page

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