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Customer Support

Fider vs Kayako: Pricing Comparison 2026

Side-by-side pricing comparison of Fider and Kayako. See all plans, features, and costs at a glance.

Bottom line: Fider starts at Custom pricing and Kayako starts at Custom pricing. Compare all 5 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Fider freeTry Kayako freePrice updated 11d agoPrice updated 11d ago

Fider vs Kayako: Quick Pricing Facts

FeatureFiderKayako
Starting PriceCustom pricingCustom pricing
Number of Plans41
Free TierNoNo
Pricing Modelopen-sourceper-seat
Annual DiscountN/AN/A

Fider and Kayako are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 8 features compared, so the best choice comes down to which features match your needs.

Fider uses open-source pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kayako
Kayako
Try free
Tier 1
Create your Fider board, give it a title and a welcome message.
Custom pricing
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Tier 2
Kick things off by adding a few ideas to your Fider board.
Custom pricing
-
Tier 3
Now you've got a public list of ideas, let the voting commence.
Custom pricing
-
Tier 4
Now you can sit back, and see which features and ideas your customers really want
Custom pricing
-

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Fider

Free open-source feature request and feedback platform

View all Fider plans

Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Frequently Asked Questions: Fider vs Kayako

How many pricing plans does Fider have vs Kayako?
Fider offers 4 pricing plans, while Kayako offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Fider or Kayako offer custom enterprise pricing?
Yes, both Fider and Kayako offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Fider and Kayako use?
Fider uses a open-source pricing model, while Kayako uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Fider and Kayako compare for Customer Support?
Both Fider and Kayako are Customer Support tools. Fider offers 4 plans starting at Custom pricing, while Kayako offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Fider Official Pricing- Vendor pricing page
  2. Kayako Official Pricing- Vendor pricing page

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