Fider vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Fider and Kayako. See all plans, features, and costs at a glance.
Bottom line: Fider starts at Custom pricing and Kayako starts at $79/mo. Compare all 5 pricing tiers side by side.
Last updated: March 16, 2026
Fider vs Kayako: Quick Pricing Facts
| Feature | Fider | Kayako |
|---|---|---|
| Starting Price | Custom pricing | $79/mo |
| Number of Plans | 4 | 1 |
| Free Tier | No | No |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Fider and Kayako are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 6 features compared, so the best choice comes down to which features match your needs.
Fider uses open-source pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Fider Try it free |  Kayako Try it free |
|---|---|---|
| Tier 1 | Create your Fider board, give it a title and a welcome message. Custom pricing | Kayako One $79/monthCheapest Includes
|
| Tier 2 | Kick things off by adding a few ideas to your Fider board. Custom pricing | — |
| Tier 3 | Now you've got a public list of ideas, let the voting commence. Custom pricing | — |
| Tier 4 | Well done, you can sit back, and see which features and ideas your customers really want Custom pricing | — |
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Which Should You Choose?
Choose Fider if:
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Fider offers negotiated terms for large deployments
- •You prioritize Fider's user experience and interface over price (both tools are similarly priced)
Choose Kayako if:
- •You want more features built-in—Kayako offers 6 additional features across its plans
- •You prioritize Kayako's user experience and interface over price (both tools are similarly priced)
- •You want Kayako's approach to incremental feature unlocking across its 1 pricing tier
Fider and Kayako offer competitively positioned plans [1], with Fider starting at Custom pricing and Kayako at $79/mo. This pricing similarity means value differentiation comes down to feature alignment rather than cost. Fider provides 4 pricing tiers versus Kayako's 1 option, which affects your flexibility and cost-per-tier efficiency as your team scales and usage increases. Feature-wise, Fider offers 0 total features across its tiers, while Kayako provides 6. Map your required features to each tier to determine which tool delivers the capabilities you need at your target price point. With similar pricing, your final decision should prioritize feature requirements, integration ecosystem, and hands-on user experience testing. Request demos or activate trials with both vendors to validate long-term fit before committing to annual contracts.
Frequently Asked Questions: Fider vs Kayako
How many pricing plans does Fider have vs Kayako?
Does Fider or Kayako offer custom enterprise pricing?
What pricing models do Fider and Kayako use?
How do Fider and Kayako compare for Customer Support?
Sources
- Fider Official Pricing— Vendor pricing page
- Kayako Official Pricing— Vendor pricing page
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