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Customer Support

Front vs Groove HQ: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Groove HQ. See all plans, features, and costs at a glance.

Bottom line: Groove HQ starts at $0.5/mo, making it $25/mo cheaper than Front ($25/mo). Groove HQ offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Front freeTry Groove HQ freePrice updated 6d ago
Best Value

Groove HQ - Groove HQ offers a free plan, starts at $24.5/mo lower ($0.5/mo vs $25/mo).

Front vs Groove HQ: Quick Pricing Facts

FeatureFrontGroove HQ
Starting Price$25/mo$0.5/mo
Number of Plans33
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Groove HQ is the more affordable option, starting at $0.5/mo compared to Front's $25/mo. Both are Customer Support tools with 6 combined pricing plans and 33 features compared. At comparable tiers, the monthly price difference is $104.5.

Groove HQ stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Front
Groove HQ
Groove HQ
Try free
Tier 1
Starter
$25/month
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Start with Starter
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Tier 2
Professional
$65/month
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Start with Professional
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Tier 3
EnterprisePopular
$105/monthCheapest
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise

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Front

Shared inbox platform for team email and communication

View all Front plans

Groove HQ

View all Groove HQ plans

Frequently Asked Questions: Front vs Groove HQ

Which is cheaper, Front or Groove HQ?
As of August 2026, Groove HQ starts at a lower price point. Front starts at $25/mo while Groove HQ starts at $0.5/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Front have vs Groove HQ?
Front offers 3 pricing plans, while Groove HQ offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Front or Groove HQ offer a free plan?
Groove HQ offers a free plan, while Front does not. If budget is a concern, Groove HQ lets you get started at no cost.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
What is the most popular Groove HQ plan?
The AI-First Support plan is Groove HQ's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Front or Groove HQ offer custom enterprise pricing?
Groove HQ offers a custom-priced enterprise tier for larger teams. Front lists all its pricing publicly.
How do Front and Groove HQ compare for Customer Support?
Both Front and Groove HQ are Customer Support tools. Front offers 3 plans starting at $25/mo, while Groove HQ offers 3 plans starting at $0.5/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Front Official Pricing- Vendor pricing page
  2. Groove HQ Official Pricing- Vendor pricing page

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