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Customer Support

Front vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Hiver. See all plans, features, and costs at a glance.

Bottom line: Front starts at $25/mo and Hiver starts at $25/mo. Compare all 7 pricing tiers side by side.

Last updated: August 31, 2026

Data compiled by Arthur Jacquemin
Updated August 31, 2026
Try Front freeTry Hiver freePrice updated todayPrice updated 8d ago
Best Value

Hiver - Hiver offers 4 tiers vs 3.

Front vs Hiver: Quick Pricing Facts

FeatureFrontHiver
Starting Price$25/mo$25/mo
Number of Plans34
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Front and Hiver are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 46 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Front
Hiver
Tier 1
Starter
$25/monthCheapest
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Start with Starter
Growth
$25/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Tier 2
Professional
$65/month
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Start with Professional
ProPopular
$55/monthCheapest
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
Tier 3
EnterprisePopular
$105/month
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
Tier 4
-
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS

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Front

Shared inbox platform for team email and communication

View all Front plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Front vs Hiver

Which is cheaper, Front or Hiver?
As of September 2026, both Front and Hiver start at the same price of $25/mo. Compare their features at each tier to determine which offers better value for your needs.
How many pricing plans does Front have vs Hiver?
Front offers 3 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Front or Hiver offer custom enterprise pricing?
Hiver offers a custom-priced enterprise tier for larger teams. Front lists all its pricing publicly.
How do Front and Hiver compare for Customer Support?
Both Front and Hiver are Customer Support tools. Front offers 3 plans starting at $25/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Front Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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