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Customer Support

Front vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Hiver. See all plans, features, and costs at a glance.

Bottom line: Front starts at $25/mo and Hiver starts at $25/mo. Compare all 7 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Front freeTry Hiver freePrice updated 11d agoUpdated this month
Best Value

Hiver - Hiver offers a free plan, offers 4 tiers vs 3.

Front vs Hiver: Quick Pricing Facts

FeatureFrontHiver
Starting Price$25/mo$25/mo
Number of Plans34
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Front and Hiver are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 58 features compared, so the best choice comes down to which features match your needs.

Hiver stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Front
Hiver
Tier 1
Starter
$25/month
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Start with Starter
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Tier 2
Professional
$65/month
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Start with Professional
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Tier 3
EnterprisePopular
$105/month
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Tier 4
-
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE

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Front

Shared inbox platform for team email and communication

View all Front plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Front vs Hiver

Which is cheaper, Front or Hiver?
As of July 2026, both Front and Hiver start at the same price of $25/mo. Compare their features at each tier to determine which offers better value for your needs.
How many pricing plans does Front have vs Hiver?
Front offers 3 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Front or Hiver offer a free plan?
Hiver offers a free plan, while Front does not. If budget is a concern, Hiver lets you get started at no cost.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
How do Front and Hiver compare for Customer Support?
Both Front and Hiver are Customer Support tools. Front offers 3 plans starting at $25/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Front Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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