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Customer Support

Gladly vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Gladly and Hiver. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $4/mo cheaper than Gladly ($29/mo). Gladly offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Gladly freeTry Hiver free
Best Value

Hiver - Hiver offers a free plan, starts at $4/mo lower ($25/mo vs $29/mo).

Gladly vs Hiver: Quick Pricing Facts

FeatureGladlyHiver
Starting Price$29/mo$25/mo
Number of Plans54
Free TierYesYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Gladly's $29/mo. Both are Customer Support tools with 9 combined pricing plans and 58 features compared.

Both tools offer free plans, making them accessible for teams on a budget.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gladly
Gladly
Try free
Hiver
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited support
Start with Free
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Tier 2
Starter
$29/month
$29 / year
Includes
  • All Free features
  • Email support
  • Basic analytics
Start with Starter
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Tier 3
ProPopular
$99/month
$99 / year
Includes
  • All Starter features
  • Phone support
  • Advanced analytics
  • Custom integrations
Start with Pro
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Tier 4
Business
$199/month
$199 / year
Includes
  • All Pro features
  • Dedicated account manager
  • Priority support
Start with Business
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • Scalability options
Start with Enterprise
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Gladly

People-centered customer service platform

View all Gladly plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Gladly vs Hiver

Which is cheaper, Gladly or Hiver?
As of August 2026, Hiver starts at a lower price point. Gladly starts at $29/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Gladly have vs Hiver?
Gladly offers 5 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Gladly or Hiver offer a free plan?
Yes, both Gladly and Hiver offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Gladly or Hiver?
Both Gladly and Hiver offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Gladly plan?
The Pro plan is Gladly's most popular tier, priced at $99/mo. Key features include All Starter features, Phone support, Advanced analytics.
Does Gladly or Hiver offer custom enterprise pricing?
Gladly offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
How do Gladly and Hiver compare for Customer Support?
Both Gladly and Hiver are Customer Support tools. Gladly offers 5 plans starting at $29/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gladly Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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