Gladly vs Hiver: Pricing Comparison 2026
Side-by-side pricing comparison of Gladly and Hiver. See all plans, features, and costs at a glance.
Bottom line: Hiver starts at $25/mo, making it $4/mo cheaper than Gladly ($29/mo). Gladly offers a free plan.
Last updated: March 16, 2026
Gladly vs Hiver: Quick Pricing Facts
| Feature | Gladly | Hiver |
|---|---|---|
| Starting Price | $29/mo | $25/mo |
| Number of Plans | 5 | 4 |
| Free Tier | Yes | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Hiver is the more affordable option, starting at $25/mo compared to Gladly's $29/mo. Both are Customer Support tools with 9 combined pricing plans and 54 features compared. At comparable tiers, the monthly price difference is $74.
Both tools offer free plans, making them accessible for teams on a budget.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gladly Try it free |  Hiver Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | GrowthPopular $25/monthCheapest $25 / year Includes
| |
| Tier 3 | ProPopular $99/month $99 / year Includes
| Pro $65/monthCheapest $65 / year Includes
|
| Tier 4 | Business $199/month $199 / year Includes
| Elite $105/monthCheapest $105 / year Includes
|
| Tier 5 | Enterprise Custom pricing Includes
| — |
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Hiver
Hiver offers a free plan, starts at $4/mo lower ($25/mo vs $29/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Hiver
Try Hiver freeWhich Should You Choose?
Choose Gladly if:
- •You prefer Gladly's free tier features—Basic features, Limited support
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Gladly offers negotiated terms for large deployments
Choose Hiver if:
- •You want lower per-user costs—Hiver starts at $25/mo, saving $4/mo compared to Gladly at $29/mo
- •You prefer Hiver's free tier features—Ticketing and support channels, Email, Live Chat & Knowledge Base
- •You want more features built-in—Hiver offers 24 additional features across its plans
Both Gladly and Hiver offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Gladly includes 2 features, while Hiver includes 9 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Hiver offers better value at approximately $74.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Gladly vs Hiver
Which is cheaper, Gladly or Hiver?
How many pricing plans does Gladly have vs Hiver?
Does Gladly or Hiver offer a free plan?
Can I save money by paying annually for Gladly or Hiver?
What is the most popular Gladly plan?
What is the most popular Hiver plan?
Does Gladly or Hiver offer custom enterprise pricing?
Sources
- Gladly Official Pricing— Vendor pricing page
- Hiver Official Pricing— Vendor pricing page
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