Intercom vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Intercom and Kayako. See all plans, features, and costs at a glance.
Bottom line: Intercom starts at $29/mo, making it $50/mo cheaper than Kayako ($79/mo). Neither offers a free plan.
Last updated: March 16, 2026
Intercom vs Kayako: Quick Pricing Facts
| Feature | Intercom | Kayako |
|---|---|---|
| Starting Price | $29/mo | $79/mo |
| Number of Plans | 3 | 1 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Intercom is the more affordable option, starting at $29/mo compared to Kayako's $79/mo. Both are Customer Support tools with 4 combined pricing plans and 24 features compared.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Intercom Try it free |  Kayako Try it free |
|---|---|---|
| Tier 1 | Essential $29/monthCheapest $2 / year Includes
| Kayako One $79/month Includes
|
| Tier 2 | Advanced $85/monthCheapest $7 / year Includes
| — |
| Tier 3 | Expert $132/monthCheapest $11 / year Includes
| — |
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What Reviewers Say
Intercom
Intercom starts at $50/mo lower ($29/mo vs $79/mo), offers 3 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Intercom
Try Intercom freeWhich Should You Choose?
Choose Intercom if:
- •You want lower per-user costs—Intercom starts at $29/mo, saving $50/mo compared to Kayako at $79/mo
- •You need 3 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Intercom offers 12 additional features across its plans
Choose Kayako if:
- •Kayako's per-seat pricing lets you match exact team size without tier gaps
- •Kayako's focused feature set keeps your team in control without tool bloat
- •Your Customer Support team's workflow matches Kayako's feature organization more naturally
Intercom is the more affordable choice [1], starting at $29/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Intercom saving approximately $2500/month. Intercom offers 3 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Intercom provides 18 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. If controlling SaaS spend is a priority, Intercom offers the better cost-to-value ratio. Consider Kayako only if its unique capabilities directly address a gap Intercom cannot fill.
Frequently Asked Questions: Intercom vs Kayako
Which is cheaper, Intercom or Kayako?
How many pricing plans does Intercom have vs Kayako?
Can I save money by paying annually for Intercom or Kayako?
How do Intercom and Kayako compare for Customer Support?
Sources
- Intercom Official Pricing— Vendor pricing page
- Kayako Official Pricing— Vendor pricing page
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