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Customer Support

Kayako vs LiveChat: Pricing Comparison 2026

Side-by-side pricing comparison of Kayako and LiveChat. See all plans, features, and costs at a glance.

Bottom line: Kayako starts at Custom pricing and LiveChat starts at $19/mo. Compare all 5 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Kayako freeTry LiveChat freePrice updated 11d agoPrice updated 11d ago
Best Value

LiveChat - LiveChat offers 4 tiers vs 1.

Kayako vs LiveChat: Quick Pricing Facts

FeatureKayakoLiveChat
Starting PriceCustom pricing$19/mo
Number of Plans14
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Kayako and LiveChat are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 41 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kayako
Kayako
Try free
LiveChat
LiveChat
Try free
Tier 1
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Start with Kayako One
Starter
$19/monthCheapest
Includes
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user
Start with Starter
Tier 2
-
Team
$49/monthCheapest
Includes
  • Text Intelligence
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
Start with Team
Tier 3
-
Business
$79/monthCheapest
Includes
  • Text Intelligence
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business
Start with Business
Tier 4
-
Enterprise
Custom pricing
Includes
  • Text Intelligence
  • Customize tracking limit
  • Dedicated account manager
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services
  • Service level agreements (SLAs)
Start with Enterprise

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Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

LiveChat

Live chat and help desk software for customer service

View all LiveChat plans

Frequently Asked Questions: Kayako vs LiveChat

How many pricing plans does Kayako have vs LiveChat?
Kayako offers 1 pricing plan, while LiveChat offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Kayako or LiveChat offer custom enterprise pricing?
Yes, both Kayako and LiveChat offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Kayako and LiveChat compare for Customer Support?
Both Kayako and LiveChat are Customer Support tools. Kayako offers 1 plan starting at Custom pricing, while LiveChat offers 4 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Kayako Official Pricing- Vendor pricing page
  2. LiveChat Official Pricing- Vendor pricing page

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