Kayako vs LiveChat: Pricing Comparison 2026
Side-by-side pricing comparison of Kayako and LiveChat. See all plans, features, and costs at a glance.
Bottom line: LiveChat starts at $19/mo, making it $60/mo cheaper than Kayako ($79/mo). Neither offers a free plan.
Last updated: March 16, 2026
Kayako vs LiveChat: Quick Pricing Facts
| Feature | Kayako | LiveChat |
|---|---|---|
| Starting Price | $79/mo | $19/mo |
| Number of Plans | 1 | 4 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
LiveChat is the more affordable option, starting at $19/mo compared to Kayako's $79/mo. Both are Customer Support tools with 5 combined pricing plans and 39 features compared.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Kayako Try it free |  LiveChat Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| Starter $19/monthCheapest Includes
|
| Tier 2 | — | Team $49/monthCheapest Includes
|
| Tier 3 | — | Business $79/monthCheapest Includes
|
| Tier 4 | — | Enterprise Custom pricing Includes
|
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LiveChat
LiveChat starts at $60/mo lower ($19/mo vs $79/mo), offers 4 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: LiveChat
Try LiveChat freeWhich Should You Choose?
Choose Kayako if:
- •You prefer Kayako's per-seat model with its single-tier structure
- •Kayako's feature bundling aligns with how Customer Support teams actually work day-to-day
- •Kayako better aligns with Customer Support-specific workflows and team collaboration patterns
Choose LiveChat if:
- •You want lower per-user costs—LiveChat starts at $19/mo, saving $60/mo compared to Kayako at $79/mo
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—LiveChat offers 27 additional features across its plans
- •Your team needs custom enterprise pricing—LiveChat offers negotiated terms for large deployments
LiveChat is the more affordable choice [1], starting at $19/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to LiveChat saving approximately $3000/month. LiveChat offers 4 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, LiveChat provides 33 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. For budget-conscious teams seeking predictable costs, LiveChat delivers superior value. Kayako may justify its premium for specialized needs, but most organizations will find LiveChat the smarter financial choice.
Frequently Asked Questions: Kayako vs LiveChat
Which is cheaper, Kayako or LiveChat?
How many pricing plans does Kayako have vs LiveChat?
Does Kayako or LiveChat offer custom enterprise pricing?
How do Kayako and LiveChat compare for Customer Support?
Sources
- Kayako Official Pricing— Vendor pricing page
- LiveChat Official Pricing— Vendor pricing page
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