Kayako vs Olark: Pricing Comparison 2026
Side-by-side pricing comparison of Kayako and Olark. See all plans, features, and costs at a glance.
Bottom line: Olark starts at $29/mo, making it $50/mo cheaper than Kayako ($79/mo). Neither offers a free plan.
Last updated: March 16, 2026
Kayako vs Olark: Quick Pricing Facts
| Feature | Kayako | Olark |
|---|---|---|
| Starting Price | $79/mo | $29/mo |
| Number of Plans | 1 | 2 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Olark is the more affordable option, starting at $29/mo compared to Kayako's $79/mo. Both are Customer Support tools with 3 combined pricing plans and 22 features compared.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Kayako Try it free |  Olark Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| Olark Standard $29/monthCheapest Includes
|
| Tier 2 | — | Olark Pro Custom pricing Includes
|
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Olark
Olark starts at $50/mo lower ($29/mo vs $79/mo), offers 2 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Olark
Try Olark freeWhich Should You Choose?
Choose Kayako if:
- •You want Kayako's approach to incremental feature unlocking across its 1 pricing tier
- •Kayako's focused feature set keeps your team in control without tool bloat
- •Your Customer Support team's workflow matches Kayako's feature organization more naturally
Choose Olark if:
- •You want lower per-user costs—Olark starts at $29/mo, saving $50/mo compared to Kayako at $79/mo
- •You need 2 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Olark offers 10 additional features across its plans
- •Your team needs custom enterprise pricing—Olark offers negotiated terms for large deployments
Olark is the more affordable choice [1], starting at $29/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Olark saving approximately $2500/month. Olark offers 2 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Olark provides 16 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. If controlling SaaS spend is a priority, Olark offers the better cost-to-value ratio. Consider Kayako only if its unique capabilities directly address a gap Olark cannot fill.
Frequently Asked Questions: Kayako vs Olark
Which is cheaper, Kayako or Olark?
How many pricing plans does Kayako have vs Olark?
Does Kayako or Olark offer custom enterprise pricing?
How do Kayako and Olark compare for Customer Support?
Sources
- Kayako Official Pricing— Vendor pricing page
- Olark Official Pricing— Vendor pricing page
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