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Customer Support

Kayako vs Olark: Pricing Comparison 2026

Side-by-side pricing comparison of Kayako and Olark. See all plans, features, and costs at a glance.

Bottom line: Kayako starts at Custom pricing and Olark starts at $29/mo. Compare all 3 pricing tiers side by side.

Last updated: August 10, 2026

Data compiled by Arthur Jacquemin
Updated August 10, 2026
Best Value

Olark - Olark offers 2 tiers vs 1.

Kayako vs Olark: Quick Pricing Facts

FeatureKayakoOlark
Starting PriceCustom pricing$29/mo
Number of Plans12
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Kayako and Olark are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 3 pricing plans with 24 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kayako
Kayako
Try free
Tier 1
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Olark Standard
$29/monthCheapest
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Tier 2
-
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue

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Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Olark

Live chat software for sales and customer support

View all Olark plans

Frequently Asked Questions: Kayako vs Olark

How many pricing plans does Kayako have vs Olark?
Kayako offers 1 pricing plan, while Olark offers 2 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Kayako or Olark offer custom enterprise pricing?
Yes, both Kayako and Olark offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Kayako and Olark compare for Customer Support?
Both Kayako and Olark are Customer Support tools. Kayako offers 1 plan starting at Custom pricing, while Olark offers 2 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Kayako Official Pricing- Vendor pricing page
  2. Olark Official Pricing- Vendor pricing page

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