Kayako vs Tidio: Pricing Comparison 2026
Side-by-side pricing comparison of Kayako and Tidio. See all plans, features, and costs at a glance.
Bottom line: Tidio starts at $24.17/mo, making it $55/mo cheaper than Kayako ($79/mo). Tidio offers a free plan.
Last updated: March 16, 2026
Kayako vs Tidio: Quick Pricing Facts
| Feature | Kayako | Tidio |
|---|---|---|
| Starting Price | $79/mo | $24.17/mo |
| Number of Plans | 1 | 5 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | freemium |
| Annual Discount | N/A | N/A |
Tidio is the more affordable option, starting at $24.17/mo compared to Kayako's $79/mo. Both are Customer Support tools with 6 combined pricing plans and 25 features compared.
Tidio stands out with a free plan for getting started. Kayako uses per-seat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Kayako Try it free |  Tidio Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| Free $0/monthCheapest Includes
|
| Tier 2 | — | Starter $24/monthCheapest $24 / year Includes
|
| Tier 3 | — | Growth $49/monthCheapest $49 / year Includes
|
| Tier 4 | — | Plus $749/monthCheapest $749 / year Includes
|
| Tier 5 | — | Premium Custom pricing Includes
|
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Tidio
Tidio offers a free plan, starts at $54.83/mo lower ($24.17/mo vs $79/mo), offers 5 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Tidio
Try Tidio freeWhich Should You Choose?
Choose Kayako if:
- •You want Kayako's approach to incremental feature unlocking across its 1 pricing tier
- •Kayako's focused feature set keeps your team in control without tool bloat
- •Your Customer Support team's workflow matches Kayako's feature organization more naturally
Choose Tidio if:
- •You want lower per-user costs—Tidio starts at $24.17/mo, saving $54.83/mo compared to Kayako at $79/mo
- •You need a free plan with 50 Billable conversations, 100 visitors reached—Tidio offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Tidio offers 13 additional features across its plans
Tidio is the more affordable choice [1], starting at $24.17/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Tidio saving approximately $2742/month. Tidio offers 5 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Tidio provides 19 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. If controlling SaaS spend is a priority, Tidio offers the better cost-to-value ratio. Consider Kayako only if its unique capabilities directly address a gap Tidio cannot fill.
Frequently Asked Questions: Kayako vs Tidio
Which is cheaper, Kayako or Tidio?
How many pricing plans does Kayako have vs Tidio?
Does Kayako or Tidio offer a free plan?
Can I save money by paying annually for Kayako or Tidio?
Does Kayako or Tidio offer custom enterprise pricing?
What pricing models do Kayako and Tidio use?
How do Kayako and Tidio compare for Customer Support?
Sources
- Kayako Official Pricing— Vendor pricing page
- Tidio Official Pricing— Vendor pricing page
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