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Close vs Zendesk: Pricing Comparison 2026

Side-by-side pricing comparison of Close and Zendesk. See all plans, features, and costs at a glance.

Bottom line: Close starts at $19/mo and Zendesk starts at $19/mo. Compare all 14 pricing tiers side by side.

Last updated: August 17, 2026

Data compiled by Arthur Jacquemin
Updated August 17, 2026
Try Close freeAffiliateTry Zendesk freePrice updated 2d agoPrice updated 2d ago

Close vs Zendesk: Quick Pricing Facts

FeatureCloseZendesk
Starting Price$19/mo$19/mo
Number of Plans410
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Close and Zendesk are both priced at $19/mo, making them equally accessible CRM tools. Together they offer 14 pricing plans with 58 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your CRM needs.

Pricing Plans
Close
Close
Try freeAffiliate
Zendesk
Zendesk
Try free
Tier 1
Solo
$19/monthCheapest
Includes
  • Use Chloe & AI features
  • 500 credits/month
  • Refreshes monthly (no rollover)
  • Additional credits available
  • Limited to 1 user
  • Limited to 10k leads
  • Workflows not included
Start with Solo
MonthlyAnnual20% off annual
Custom pricing
Start with MonthlyAnnual20% off annual
Tier 2
Essentials
$49/month
Includes
  • Use Chloe & AI features
  • Shared pool: 1,000 credits/user, up to 10,000/month
  • Refreshes monthly (no rollover)
  • Additional credits available
  • Unlimited contacts & leads
  • Team collaboration features
  • Built-in forms, email, calling & SMS
  • Centralized inbox & task list
  • Workflows not included
Start with Essentials
Support Team
$19/monthCheapest
Includes
  • Email and ticketing system
  • Ticket routing
  • Prebuilt analytics dashboards
  • Pre-written responses
  • Customer context
  • Automations and triggers
Start with Support Team
Tier 3
GrowthPopular
$109/month
Includes
  • Use Chloe & AI features
  • Shared pool: 1,500 credits/user, up to 15,000/month
  • Refreshes monthly (no rollover)
  • Additional credits available
  • Automated workflows
  • Use Chloe in Workflows
  • Power dialer
  • Custom activities
  • Send bulk email
Start with Growth
Suite Team
$55/monthCheapest
Includes
  • AI AI Agents
  • AI Knowledge Base
  • AI Action Builder
  • Omnichannel routing
  • Messaging and live chat
  • Telephony
Start with Suite Team
Tier 4
Scale
$149/month
Includes
  • Use Chloe & AI features
  • Shared pool: 2,000 credits/user, up to 20,000/month
  • Refreshes monthly (no rollover)
  • Additional credits available
  • Role-based access & permissions
  • Lead visibility rules
  • Predictive dialer
  • Unlimited call recording retention
  • Live call coaching
Start with Scale
Suite ProfessionalPopular
$115/monthCheapest
Includes
  • AI Admin Copilot
  • AI App Builder
  • AI Writing Tools
  • AI Quick Reports
  • Skills-based routing
  • IVR phone tree
Start with Suite Professional
Tier 5
-
Suite Enterprise + Copilot
Custom pricing
Includes
  • AI Intelligent Triage
  • AI Auto Assist
  • AI Generative AI for Voice
  • Approval workflows
  • Sandbox environment
  • Custom agent roles
Start with Suite Enterprise + Copilot
Tier 6
-
Copilot
$50/monthCheapest
Start with Copilot
Tier 7
-
Workforce Engagement Bundle
$50/monthCheapest
Start with Workforce Engagement Bundle
Tier 8
-
Contact Center
$83/monthCheapest
Start with Contact Center
Tier 9
-
How can we help? Contact us.
Custom pricing
Start with How can we help? Contact us.
Tier 10
-
Terms of Use
Custom pricing
Start with Terms of Use

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Close

CRM built for inside sales teams with calling and email

View all Close plans

Zendesk

Customer service and engagement platform with ticketing

View all Zendesk plans

What Reviewers Say

Frequently Asked Questions: Close vs Zendesk

Which is cheaper, Close or Zendesk?
As of August 2026, both Close and Zendesk start at the same price of $19/mo. Compare their features at each tier to determine which offers better value for your needs.
How many pricing plans does Close have vs Zendesk?
Close offers 4 pricing plans, while Zendesk offers 10 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Close plan?
The Growth plan is Close's most popular tier, priced at $109/mo. Key features include Use Chloe & AI features, Shared pool: 1,500 credits/user, up to 15,000/month, Refreshes monthly (no rollover).
What is the most popular Zendesk plan?
The Suite Professional plan is Zendesk's most popular tier, priced at $115/mo. Key features include AI Admin Copilot, AI App Builder, AI Writing Tools.
Does Close or Zendesk offer custom enterprise pricing?
Zendesk offers a custom-priced enterprise tier for larger teams. Close lists all its pricing publicly.
How do Close and Zendesk compare for CRM?
Both Close and Zendesk are CRM tools. Close offers 4 plans starting at $19/mo, while Zendesk offers 10 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your CRM needs.
AI Recommendations

Sources

  1. Close Official Pricing- Vendor pricing page
  2. Zendesk Official Pricing- Vendor pricing page

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