Gladly vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Gladly and Kayako. See all plans, features, and costs at a glance.
Bottom line: Gladly starts at $29/mo, making it $50/mo cheaper than Kayako ($79/mo). Gladly offers a free plan.
Last updated: March 16, 2026
Gladly vs Kayako: Quick Pricing Facts
| Feature | Gladly | Kayako |
|---|---|---|
| Starting Price | $29/mo | $79/mo |
| Number of Plans | 5 | 1 |
| Free Tier | Yes | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Gladly is the more affordable option, starting at $29/mo compared to Kayako's $79/mo. Both are Customer Support tools with 6 combined pricing plans and 21 features compared.
Gladly stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gladly Try it free |  Kayako Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| |
| Tier 2 | Starter $29/monthCheapest $29 / year Includes
| — |
| Tier 3 | ProPopular $99/monthCheapest $99 / year Includes
| — |
| Tier 4 | Business $199/monthCheapest $199 / year Includes
| — |
| Tier 5 | Enterprise Custom pricing Includes
| — |
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Gladly
Gladly offers a free plan, starts at $50/mo lower ($29/mo vs $79/mo), offers 5 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Gladly
Try Gladly freeWhich Should You Choose?
Choose Gladly if:
- •You want lower per-user costs—Gladly starts at $29/mo, saving $50/mo compared to Kayako at $79/mo
- •You need a free plan with Basic features, Limited support—Gladly offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Gladly offers 9 additional features across its plans
Choose Kayako if:
- •You need predictable billing — Kayako's per-seat model avoids surprise overages
- •Kayako's focused feature set keeps your team in control without tool bloat
- •Your Customer Support team's workflow matches Kayako's feature organization more naturally
Gladly is the more affordable choice [1], starting at $29/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Gladly saving approximately $2500/month. Gladly offers 5 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Gladly provides 15 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. The pricing math favors Gladly for most team sizes. Kayako becomes worth the premium only when its differentiating features are central to your workflow.
Frequently Asked Questions: Gladly vs Kayako
Which is cheaper, Gladly or Kayako?
How many pricing plans does Gladly have vs Kayako?
Does Gladly or Kayako offer a free plan?
Can I save money by paying annually for Gladly or Kayako?
What is the most popular Gladly plan?
Does Gladly or Kayako offer custom enterprise pricing?
How do Gladly and Kayako compare for Customer Support?
Sources
- Gladly Official Pricing— Vendor pricing page
- Kayako Official Pricing— Vendor pricing page
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