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Customer Support

Hiver vs Kayako: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Kayako. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo and Kayako starts at Custom pricing. Compare all 5 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Hiver freeTry Kayako freeUpdated this monthPrice updated 12d ago
Best Value

Hiver - Hiver offers a free plan, offers 4 tiers vs 1.

Hiver vs Kayako: Quick Pricing Facts

FeatureHiverKayako
Starting Price$25/moCustom pricing
Number of Plans41
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Hiver and Kayako are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 51 features compared, so the best choice comes down to which features match your needs.

Hiver stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kayako
Kayako
Try free
Tier 1
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Tier 2
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
-
Tier 3
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
-
Tier 4
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
-

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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Frequently Asked Questions: Hiver vs Kayako

How many pricing plans does Hiver have vs Kayako?
Hiver offers 4 pricing plans, while Kayako offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Kayako offer a free plan?
Hiver offers a free plan, while Kayako does not. If budget is a concern, Hiver lets you get started at no cost.
Does Hiver or Kayako offer custom enterprise pricing?
Kayako offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
How do Hiver and Kayako compare for Customer Support?
Both Hiver and Kayako are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Kayako offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Kayako Official Pricing- Vendor pricing page

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