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Customer Support

Hiver vs Kayako: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Kayako. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo and Kayako starts at Custom pricing. Compare all 5 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Hiver freeTry Kayako freePrice updated 8d agoUpdated this month
Best Value

Hiver - Hiver offers 4 tiers vs 1.

Hiver vs Kayako: Quick Pricing Facts

FeatureHiverKayako
Starting Price$25/moCustom pricing
Number of Plans41
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Hiver and Kayako are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 39 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Kayako
Kayako
Try free
Tier 1
Growth
$25/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Start with Kayako One
Tier 2
ProPopular
$55/monthCheapest
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
-
Tier 3
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
-
Tier 4
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS
-

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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Frequently Asked Questions: Hiver vs Kayako

How many pricing plans does Hiver have vs Kayako?
Hiver offers 4 pricing plans, while Kayako offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Hiver or Kayako offer custom enterprise pricing?
Yes, both Hiver and Kayako offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Hiver and Kayako compare for Customer Support?
Both Hiver and Kayako are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Kayako offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Kayako Official Pricing- Vendor pricing page

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