Hiver vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Hiver and Kayako. See all plans, features, and costs at a glance.
Bottom line: Hiver starts at $25/mo, making it $54/mo cheaper than Kayako ($79/mo). Hiver offers a free plan.
Last updated: March 16, 2026
Hiver vs Kayako: Quick Pricing Facts
| Feature | Hiver | Kayako |
|---|---|---|
| Starting Price | $25/mo | $79/mo |
| Number of Plans | 4 | 1 |
| Free Tier | Yes | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Hiver is the more affordable option, starting at $25/mo compared to Kayako's $79/mo. Both are Customer Support tools with 5 combined pricing plans and 45 features compared.
Hiver stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Hiver Try it free |  Kayako Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| Kayako One $79/month Includes
|
| Tier 2 | GrowthPopular $25/monthCheapest $25 / year Includes
| — |
| Tier 3 | Pro $65/monthCheapest $65 / year Includes
| — |
| Tier 4 | Elite $105/monthCheapest $105 / year Includes
| — |
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Hiver
Hiver offers a free plan, starts at $54/mo lower ($25/mo vs $79/mo), offers 4 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Hiver
Try Hiver freeWhich Should You Choose?
Choose Hiver if:
- •You want lower per-user costs—Hiver starts at $25/mo, saving $54/mo compared to Kayako at $79/mo
- •You need a free plan with Ticketing and support channels, Email, Live Chat & Knowledge Base—Hiver offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Hiver offers 33 additional features across its plans
Choose Kayako if:
- •You want Kayako's approach to incremental feature unlocking across its 1 pricing tier
- •You value Kayako's specific feature progression from free to advanced tier levels
- •Kayako's approach to Customer Support reflects how modern teams actually use these tools
Hiver is the more affordable choice [1], starting at $25/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Hiver saving approximately $2700/month. Hiver offers 4 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Hiver provides 39 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. If controlling SaaS spend is a priority, Hiver offers the better cost-to-value ratio. Consider Kayako only if its unique capabilities directly address a gap Hiver cannot fill.
Frequently Asked Questions: Hiver vs Kayako
Which is cheaper, Hiver or Kayako?
How many pricing plans does Hiver have vs Kayako?
Does Hiver or Kayako offer a free plan?
Can I save money by paying annually for Hiver or Kayako?
What is the most popular Hiver plan?
How do Hiver and Kayako compare for Customer Support?
Sources
- Hiver Official Pricing— Vendor pricing page
- Kayako Official Pricing— Vendor pricing page
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